Delivery Information

New Alpha Medical Company Shipping Policy

  • Domestic Shipping:

    • Delivery Time: Domestic orders are delivered within 2 to 3 business days.
    • Shipping Fees: Fees may vary based on the shipment size, weight, and the customer’s geographical location.
    • Tracking: Customers will receive a tracking number to monitor their shipments at all times.

  • International Shipping:

    • Delivery Time: International orders are delivered within 5 to 8 business days.
    • Shipping Fees: Fees depend on the shipment weight, destination, and selected shipping method.
    • Customs Clearance: The customer is responsible for any customs fees or taxes imposed by local authorities in the destination country.
    • Tracking: A tracking number will be provided for international shipments to facilitate order tracking.

General Notes

  • Tracking: A tracking number will be provided once the order is shipped, allowing customers to monitor their shipment's status.
  • Returns: In case of any issues with the products, customers can contact customer service to arrange for a return or exchange according to the company’s policy.

Alpha New Medical Company is committed to offering the best shipping service locally and internationally, ensuring products arrive safely and on time.

Product Return Policy for New Alpha Medical Company

  • Return Period: Customers are entitled to request a return within a maximum of 7 days from the date of receipt.
  • Return Conditions:
    • The product must be unused, unopened, and in its original packaging in good condition.
    • Customers must retain proof of purchase (such as a receipt or invoice) to present when requesting a return.
  • Return Process: Customers can contact customer service via phone or email to submit a return request and arrange shipping details.
  • Refund: Once the product is received and inspected, the refund process will begin, with funds returned to the customer within 5 to 10 business days.

Note: Opened or used products cannot be returned to ensure product quality and safety for all customers.

Order Tracking for New Alpha Medical Company

Customers can track their order status using their registered email and invoice number through the dedicated tracking link. Please enter your email and invoice number at the link below to check the order status:

Order Tracking Link

For further assistance or inquiries, please contact customer service.